At BeThereBearLabs, customer satisfaction is at the heart of everything we do. We take great pride in crafting personalized bears that bring joy and connection to your loved ones. However, if for any reason you are not entirely satisfied with your purchase, we offer a comprehensive return policy to ensure a hassle-free and seamless experience.

Eligibility for Return: We offer a 100% refund guarantee on all bears if you are not completely satisfied with your purchase. To be eligible for a refund, the following conditions must be met:

• The return request must be initiated within 30 days of receiving your bear.

• The bear must be returned in its original condition, without any significant wear or damage, other than reasonable wear from standard usage.

Return Process:

1. Initiating a Return: To initiate a return, please contact our customer service team at hello@betherebearlabs.com within the 30-day window to receive a return authorization. Please provide your order number and reason for the return (optional). This step helps us continuously improve our products and services.

2. Postage & Return Shipping: We understand that returning an item can be a hassle, which is why we provide free return postage. Once your return has been approved, we will issue you a prepaid shipping label to send the bear back to us at no additional cost to you.

3. Returning the Bear: Carefully package the bear, affix the prepaid label, and drop it off at your nearest shipping location. The bear must be shipped back within 14 days of initiating the return request to qualify for a refund.

Refund Process: Upon receiving the returned bear, our team will inspect the item to ensure it meets the conditions outlined above. Once the return is approved:

• We will process the full refund to your original payment method within 5-7 business days of receiving the bear.

• A confirmation email will be sent to notify you of the successful refund.

Non-Refundable Situations:

• Returns made after the 30-day period are not eligible for a refund.

• Any bears returned damaged due to reasons beyond normal wear and tear may result in partial refunds or no refund at all, depending on the condition.

Exchanges: We do not offer direct exchanges. If you wish to exchange your bear for a different model or version, we recommend returning the original bear for a full refund and placing a new order.

Our Commitment: Your happiness is our top priority, and we are committed to ensuring a positive experience with every bear. If you have any questions or concerns about your order or the return process, please do not hesitate to reach out to our customer support team.

At BeThereBearLabs, we believe in the lifelong value of our bears and stand behind our promise: If you don’t love your bear, we’ll make it right.

For additional information, please review our Terms and Conditions or contact us directly at hello@betherebearlabs.com.